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What should I do if I need help, or if I am not sure whether I can get it from Community Care? |
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| Step 1 Get in touch by telephoning, visiting or writing to the Community Care Enquiry Centre, based in Theale. This is the main enquiry point about services for adults - (0845) 601 4726. Calls are charged at local rate. OR Click here for an On-Line Enquiry/Referral Form that you can complete and send direct to the Enquiry Centre. Step 2 A member of staff will contact you as soon as possible. If you face an emergency between 9.00 am and 5.00 pm, Monday to Friday - and it cannot wait until the following day - call the Community Care Enquiry Centre on (0845) 601 4726 (calls charged at local rate). If out of these hours call the Emergency Duty Team on (01344) 786543. Step 3 We will then meet with you, or with you and your carer, to assess your needs by discussing the problems you face and what help you think you need. If you also have housing or health needs we may ask you if we can involve staff from these services to look at your situation. Step 4 If we agree that we can help we will follow up the assessment by nominating a member of the Community Care team to be your 'Care Manager' and to prepare a care plan with you. Click here for an On-Line Appointment Form if you wish to request an appointment with a Care Manager/Duty Social Worker. |
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| This service or information is provided by West Berkshire Council - Community Care. | |||
For further information please telephone: Community Care Enquiry Centre on (0845) 601 4726 or write to us at: Council Offices, Avonbank House, Newbury. Berkshire, RG14 1BZ |